Six emerging trends in facilities management sourcing – part two

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Part one of this insight looked at six emerging trends in facilities management sourcing. In the second part of this insight we outline why leaders can’t simply flip a switch to harness these trends. Some companies will need to adjust their strategy, organisational capabilities, and culture. And considering that a few of these trends are still in their infancy, executives should focus on laying the foundation. Several actions can help.

Elevate facilities management to a C-level priority (with a focus on COO/CFO engagement). Many industries have traditionally kept facilities management on the backburner, but this category can be a goldmine of savings.

Establish a cross-functional team. True cross-functional collaboration between procurement and operations is required to create sustainable impact. Companies should form a team that includes the COO, CIO, a facilities management leader, a strategic sourcing leader (for facilities management or innovation), and a project management office leader, among others.

Assess the organisational maturity and capabilities needed to manage suppliers and support digital technologies. Capabilities, both from a relationship and content standpoint, are important. Supplier relationships can be built by acting on stakeholder satisfaction surveys, organising joint meetings with suppliers, and managing supplier performance as a team. Organisations can develop content-based capabilities by introducing supplier-led training on digital technologies and investing in external expert trainings.

Build the business case for investment in selected trends. Companies can support the adoption of emerging technologies by doing controlled pilots. Projects that apply augmented reality to simple tasks and experiment with IoT can get the organisation acclimated to technology. Successful pilots can provide the business case for scaling; a similar rationale can be used for opportunities to integrate robots.

Partner with IFMs and set up a robust governance mechanism. A company can view IFM suppliers as a partner to achieve savings and manage portfolio, but it must first establish a robust governance mechanism to maintain trust with suppliers, something that Igloo pride ourselves on. Companies should make decisions collaboratively with IFMs on topics such as specification standardisation and computerised maintenance management system (CMMS) technology.

Design an implementation road map. Companies should develop a comprehensive, long-term category strategy to incorporate all facilities management trends. A sequencing exercise can help companies to prioritise initiatives. Since technologies will continue to evolve, facilities management leaders should establish a regular strategy review process of all categories to refine and hone their vision.


Traditionally overlooked, facilities management is on the cusp of disruption. Companies that track emerging trends and invest in the right organisational capabilities will be well positioned to reduce costs and increase the impact of their facilities management spending

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